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Web Content Manager/Digital Library Administrator - LAC Group

Location: UK - London

LAC Group is seeking a dynamic individual for a full-time, ongoing role as a Web Content Manager/Digital Library Administrator to work on-assignment for a prominent oil and gas corporation. This is a virtual position, based in London, and will primarily be remote in coordination with the rest of the project team. The purpose of this role is to provide administration of the SharePoint based digital library platform, including development, publishing and content authorship and to perform duties and responsibilities related to the digital usage of library materials in all formats.

The ideal candidate will have strong experience and working knowledge of general library services related to technology and research content, preferably in the oil/gas industry or other corporate environment. Candidate should also possess APP development and support experience and be comfortable working with and embracing new technologies that can provide continued improvements to the project applications and resources.

RESPONSIBILITIES
  • Technical web support [SharePoint]:
  • Web services coordinator
  • Content authentication
  • Technical vendor relationship management
  • Reporting – Website usage, page views, resource usage
  • SharePoint 2010 customization and development, troubleshooting and problem resolution
  • OpenAthens authentication support and digital security
  • Video help/ instruction web posting
  • EDS optimization and expansion of existing service offer
  • Editing and posting Yammer/social media/blog content (including video posts)
  • Page layouts
  • Metadata and tagging
  • Web parts and forms development and publishing
  • Publishing and content authentication all collection development titles for GT LIS, working through GT LIS administration and collection development directives
  • Contributes to selection, acquisition and organization of books and materials in anticipation of changing institutional research priorities [Sharepoint, Ebsco EDS]
  • Communicates internally with GT LIS team and staff to ensure necessary input relating to collection needs and strengths
  • Coordinates the trials and purchasing of new or current products, including access resolution for system problems, directly with vendors [Athens]
  • Analyzes and reviews subject needs of the collection and monitors collection usage statistics [Google Analytics]

Library and information services:
  • Research – technical, scientific, and patent. STN, Minesoft, Thomson Innovation
  • EBSCO/EDS service management – federated search, collection development, usage based acquisition
  • EBooks – experience delivering the user experience and managing vendor technical implementation with eBook/resources from several publishers on a unified platform

Additional Responsibilities:
  • Educates [orientations, workshops, webinars] the internal/distant user populations to ensure compliance to SOPs [copyright] and understanding of the GT LIS web portal
  • Participates in GT LIS strategic planning as directed
  • Commitment to customer value and service orientation, ability to work effectively as part of a team;
  • Analyzes usage patterns and user-search trends on a routine basis. Regularly reports on asset usage. Recommends strategies to improve performance and utility
  • Ability to manage multiple priorities in dynamic, local and virtual team-based environments
  • Represent GT LIS operations to internal IT&S and external consultant development initiatives
  • Creates product introductions and workflows
  • Participates in procedural development, documentation and staff training
  • Manages exempt document delivery staff [OCLC]; manages external consultants as directed [TRI, RD]

QUALIFICATIONS
  • Knowledge of, OpenAthens, SharePoint, Google Analytics, Ebsco EDS, KM
  • SLA KM certification
  • Experience with emerging content linking and authentication standards including Open URL, DOI, OpenAthens, SAML, etc.
  • Demonstrated knowledge of emergent library roles, technology and collection issues [Ebsco EDS]
  • Record of professional contributions and leadership
  • Experience or interest in applying principles of user experience design (UX) and information architecture (IA) in a web environment [SharePoint], as well as working with analytics software (i.e. Google Analytics)
  • Ability to create and suggest useful applications in an information/knowledge-based environment [KM]
  • Demonstrated aptitude in the use of technology; knowledge and experience with website design, such as HTML, social networking tools, mobile devices, accessibility and usability issues; an understanding and working knowledge of Content Management Systems
  • Experience with brand/customer marketing and knowledge of marketing principles a plus
  • Ability to coordinate cross-functional teams from various locations to gather required marketing information; works with direction to create and maintain promotional and informational features as developed by several internal stakeholders.

Preferred Qualifications:
  • Advanced Sharepoint expertise
  • Oil and Gas, Energy industry experience
  • App development experience
  • Content development experience
  • Provides clear and concise communications to all levels across the organization and with external stakeholders/suppliers;
  • Excellent communication, interpersonal skills, and demonstrated initiative; ability to provide reference services in-person and online; ability to speak and write clearly and effectively;
  • Excellent basic computer skills (e.g. Microsoft Office);

LAC Group is an Equal Opportunity Employer / Affirmative Action Employer who values diversity in the workplace.

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