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Reference Librarian, Part-Time - Southern New Hampshire University

Location: USA - NH - Manchester

Southern New Hampshire University's traditional campus is seeking a Reference Librarian, Part Time. The Shapiro Library at Southern New Hampshire University seeks an engaged, service-oriented Reference Librarian who welcomes the opportunity to offer services that meet the learning needs of SNHU students, faculty, and staff. The Librarian works as a member of a collaborative staff providing prompt, courteous and supportive reference service and research assistance to all library users seeking information via chat, email, in-person, and telephone reference interviews.

Staffing the reference desk, the librarian will assist users with research, utilizing library tools and resources, and suggest materials for further study. This individual will also assist users with general inquires of citation styles, technology and University information as needed. Other projects as assigned may include: creating subject and course guides, writing FAQs, creating database tutorials for team meetings, and more.

Essential duties and responsibilities of this position include the following:

  • Staffs the reference desk and provides service to all SNHU community members
  • Conducts thorough reference interviews to determine users' questions and extent of information needed
  • Instructs library users on use of print and electronic resources
  • Assists users in developing research strategies to locate, evaluate and use resources in an effective and ethical manner
  • Assists users with general information on citation styles, technology, and University information
  • Assists with basic troubleshooting of access issues and/or refers to appropriate Library personnel or University department
  • Works with scheduled individual students via phone
  • Refers users to make individual instruction appointments for more in depth research assistance as needed
  • Refers users to other departments on campus for information as needed
  • Creates subject Libguides as assigned
  • Other projects as assigned

Minimum Qualifications:

  • A Master's degree in Library Science from an ALA accredited program
  • Knowledge of online and print resources
  • Strong computer-based skills including knowledge of Microsoft Office, e-mail, web searching and basic computer troubleshooting
  • Ability to handle complex questions
  • Strong oral and written communication skills
  • Experience with automated library systems, Millennium preferred

Preferred Qualifications:

  • Strong word processing/typing skills at least 40 WPM
  • Familiarity with Springshare Products such as LibAnswers, LibChat and LibGuides
  • Ability to work with students from a wide range of cultural, linguistic, and academic backgrounds
  • The ability to multitask in a fast-paced environment
  • Excellent organizational and analytical skills
  • Strong interpersonal skills, and a strong commitment to customer service
  • Commitment to instruction and building student knowledge as it relates to research
  • High level of comfort with technology; the ability to learn new technology quickly and efficiently
  • Two years professional experience providing reference and/or virtual reference for an academic audience
  • Experience working with online/distance education students

Work Hours:
Typically Monday through Friday, 11:00am to 4:00pm with flexibility to meet business demands as needed. Hours may vary during summers and holiday/break periods

Application instructions:

Please apply here:
A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.