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Metadata Support Specialist - LAC Group

Location: USA - Virtual - Remote

LAC Group is seeking a Remote Metadata Support Specialist for a world-renowned media/entertainment organization. The Metadata Support Specialist will be responsible for troubleshooting, researching, documenting and resolving metadata support tickets coming from a variety of organization/enterprise users and be a point person for metadata product governance. This is a remote/virtual position with the ability to work anywhere in the US or Canada (position primarily coordinates with colleagues working on the East Coast).

THIS JOB IS A GOOD FIT IF YOU:
  • Demonstrate determination in finding solutions to complex puzzles
  • Have the curiosity and interests in how content goes from inception to consumers
  • Employ positive thinking and can work constructively in a diverse team setting
  • Value learning and being exposed to new experiences
RESPONSIBILITIES:
  • Manage metadata tickets (arriving via ticketing application and Slack notification) from a wide array of organization applications and users
  • Acknowledge receipt of metadata requests (tickets) and conduct research/troubleshoot to complete the request and close out the ticket within existing service level timelines
  • Document/log process and perform discovery and analysis in support of metadata tickets and overall customer requests
  • Draft documentation including policies and procedures for metadata ticketing requests
  • Coordinate within the greater Taxonomy / Metadata product governance organization to troubleshoot and resolve case by case inconsistencies and unstructured outliers
  • Make recommendations and advocate for solutions and improvements to overall enterprise-level metadata usage and standards
  • Participate in team efforts to support ongoing design, implementation and documentation of effective metadata governance, standards and overall best practice that supports corporate and business unit needs
  • Support ad-hoc tasks to achieve business objective of the team
QUALIFICATIONS:
  • MLIS required with an emphasis on Metadata and Digital Asset Management preferred
  • At least 1-2 years of experience in metadata governance, taxonomy and research (preferably in the media industry)
  • Experience with Digital Asset Management software and metadata standards is required
  • Knowledge and/or experience with ticketing applications in a support environment is preferred.
  • Excellent time-management and organization skills
  • Remote work requires an effective self-motivator with a logical approach to problem solving and a technical aptitude who strives for excellence to meet all tasks, timelines, resolve issues and communicate effectively
  • Strong communication skills, both written and verbal; capable of communicating complex taxonomy terms, concepts and solutions to all levels
  • Familiarity with Agile/Scrum methodologies

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This is a one-step application process. Please submit your résumé and a recruiter will review it and contact you if we are interested in your candidacy. A cover letter is not required. If we need a cover letter or writing sample, we will request it from you.