Metadata Support Specialist - LAC Group

Location: USA - Virtual - Remote

LAC Group is seeking a Remote Metadata Support Specialist for a world-renowned media/entertainment organization. The Metadata Support Specialist will be responsible for troubleshooting, researching, documenting and resolving metadata support tickets coming from a variety of organization/enterprise users and be a point person for metadata product governance. This is a remote/virtual position with the ability to work anywhere in the US or Canada (position primarily coordinates with colleagues working on the East Coast).

THIS JOB IS A GOOD FIT IF YOU:

• Demonstrate determination in finding solutions to complex puzzles
• Have the curiosity and interests in how content goes from inception to consumers
• Employ positive thinking and can work constructively in a diverse team setting
• Value learning and being exposed to new experiences

RESPONSIBILITIES:

• Manage metadata tickets (arriving via ticketing application and Slack notification) from a wide array of organization applications and users
• Acknowledge receipt of metadata requests (tickets) and conduct research/troubleshoot to complete the request and close out the ticket within existing service level timelines
• Document/log process and perform discovery and analysis in support of metadata tickets and overall customer requests
• Draft documentation including policies and procedures for metadata ticketing requests
• Coordinate within the greater Taxonomy / Metadata product governance organization to troubleshoot and resolve case by case inconsistencies and unstructured outliers
• Make recommendations and advocate for solutions and improvements to overall enterprise-level metadata usage and standards
• Participate in team efforts to support ongoing design, implementation and documentation of effective metadata governance, standards and overall best practice that supports corporate and business unit needs
• Support ad-hoc tasks to achieve business objective of the team

QUALIFICATIONS:

• MLIS required with an emphasis on Metadata and Digital Asset Management preferred
• At least 1-2 years of experience in metadata governance, taxonomy and research (preferably in the media industry)
• Experience with Digital Asset Management software and metadata standards is required
• Knowledge and/or experience with ticketing applications in a support environment is preferred.
• Excellent time-management and organization skills
• Remote work requires an effective self-motivator with a logical approach to problem solving and a technical aptitude who strives for excellence to meet all tasks, timelines, resolve issues and communicate effectively
• Strong communication skills, both written and verbal; capable of communicating complex taxonomy terms, concepts and solutions to all levels
• Familiarity with Agile/Scrum methodologies