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Library Services Coordination Assistant - LAC Group

Location: USA - Virtual - Remote

LAC Group is seeking a Library Services Coordination Assistant to provide support services to law firm libraries. This is a full-time, benefited, remote position that can be located anywhere in the U.S. or Canada, though West Coast hours are preferred.

RESPONSIBILITIES:
  • Serve as the first point of contact for Library Services ticket intake, including direct client interaction and communication, ensuring a smooth and consistent customer experience
  • Actively monitor the Library Services queue for all new incoming requests
  • Acknowledge receipt of requests, and conduct basic intake reference interviews under client-specific protocols
  • Provide library support services, including, but not limited to data entry, log receipt of material into the library catalog, process new acquisitions, process returns, assist with orders, renewals, and cancellations; work with law vendors, while providing excellent customer service
  • Assist with library expenditure processes, including coding vendor invoices for print and online purchases
  • Assist with library collection management and development, cataloging, and Interlibrary loans
  • Perform related tasks as assigned and participate in special projects as requested

QUALIFICATIONS:
  • Bachelor’s degree
  • Excellent written and oral communication skills
  • Two (2) years’ experience in a role with customer contact with an emphasis on client service
  • A professional attitude and good customer service skills are necessary
  • Self-starter and the ability to work independently
  • Must have an excellent work ethic and exceptional attention to detail
  • Familiarity with legal publications, Excel and Adobe Acrobat is a plus

LAC Group is an Equal Opportunity/Affirmative Action employer and values diversity in the workforce.

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This is a one-step application process. Please submit your résumé and a recruiter will review it and contact you if we are interested in your candidacy. A cover letter is not required. If we need a cover letter or writing sample, we will request it from you.