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IT Support Specialist - LAC Group

Location: USA - DC - Washington DC

LAC Group is looking for an experienced IT Support Specialist to provide in-person and remote support for an agency in Washington DC. The Specialist will support the IT needs of three offices totaling approximately 50 agency employees. The ideal candidate will have demonstrated experience supporting staff locally and remotely and be comfortable working independently to identify and resolve technical issues. This is a full-time, benefited position to be performed both onsite in DC and remotely at the candidate's home office.

Responsibilities:
  • Monitor and respond to hardware, software and network problems
  • Provide primary interface with vendor support service groups
  • Provide internal analysis and support to ensure appropriate notification during outages or degraded system performance
  • Provide support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion
  • Responsible for collecting Desktop inventory, decommissioning unused assets, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end-users, and managing user accounts

Qualifications:
  • Master’s Degree and 2 years experience providing IT support OR Bachelor's Degree and 4 years of experience
  • Demonstrated experience utilizing a variety of hardware and software testing tools and techniques
  • Experienced with supporting IT desktop infrastructure and minor server-related issues.
  • Capable of tracking tickets and reporting work completed to multiple stakeholders
  • Demonstrated experience multitasking in an IT environment
  • Must be able to pass a background check

LAC Group is an Equal Opportunity Employer / Affirmative Action Employer who values diversity in the workplace.

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This is a one-step application process. Please submit your résumé and a recruiter will review it and contact you if we are interested in your candidacy. A cover letter is not required. If we need a cover letter or writing sample, we will request it from you.