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Digital Services Specialist - ArtCenter Library

Location: USA - CA - Pasadena

Reports to: Director, Collections and Systems
Supervises: Student workers
FLSA status: Non-exempt
Salary grade: 7

The ArtCenter College of Design Library seeks a Digital Services Specialist! The Digital Services Specialist is responsible for various digital projects including technical support for online resources; troubleshooting issues with digital content; assisting with integration, migration, and implementation of library software; fulfilling article scanning requests; digitizing and cataloging requests for the institutional digital image repository; tracking workflows, projects and documentation; training, scheduling, and supervising student workers and interns; and gathering, analyzing, and reporting statistics.

Qualifications

  • Bachelor’s degree in information science, computer science, art, design, media, or related studies from an accredited college or university
  • Strong problem-solving and logic skills and aptitude for troubleshooting issues
  • Proficiency with databases, social media, web technology, proxies, standard operating systems and software knowledge necessary to perform technical support tasks
  • Experience with user support and possessing an exemplary customer service attitude
  • Excellent written and oral communication skills, detail-oriented, highly organized, able to balance priorities, takes initiative, reliable and resourceful
  • Collaboration skills with demonstrated success working on teams
  • A commitment to diversity, and the ability to establish and maintain effective working relationships


Preferred Qualifications

  • Advanced education in information science, computer science, art, design, media, or related studies from an accredited college or university
  • Experience with asset management, project management, library services platforms, discovery layers, video and image editing, digital media production, web forms, content management systems, web publishing software, HTML, CSS, and SQL
  • Understanding of authentication and proxy-rewrite methods for online resources
  • Experience operating scanning equipment and editing digital images and text
  • Knowledge of metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0, CCO, Getty Vocabularies, and Library of Congress Authorities
  • Understanding of copyright laws and rights management issues in a digital environment
  • Cultural literacy and background in art and design history


Essential Functions

Software and Online Access — 25%
  • Routinely verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources
  • Problem solve and troubleshoot technical issues with hardware, software, and patron access to online content and services
  • Open and manage helpdesk tickets with vendors
  • Assist with maintaining the WebPAC and website
  • Manage admin settings for discovery layer and online resources
  • Create and update web forms
  • Assist with installation, integration, migration and implementation of library software


Electronic Resources — 20%

  • Provide technical support for the Library’s online resources as part of an interdepartmental workflow
  • Set up, test, and maintain proxy configurations for trials, databases, and e-journals
  • Maintain Online Resources A-Z list
  • Provide IP ranges to vendors


User Support and Services — 20%

  • Provide patron support for inquiries and access issues for library digital resources
  • Provide outreach for digitization services
  • Train faculty and TAs to use equipment in the Faculty Technology Studio
  • Provide technical assistance for library staff
  • Maintain tutorials and troubleshooting guides for users


Digitization — 15%

  • Scan articles for e-reserves
  • Digitize and catalog images using best practices, cataloging standards, and authority records
  • Maintain color management and calibration of equipment according to best-practice protocols
  • Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing
  • Perform quality control checks of digital images and metadata
  • Upload images to the digital image repository
  • Back up working files


Project Tracking and Data Analysis — 15%

  • Manage tracking of workflows, projects, batches, equipment, and issue resolution
  • Document setup specifications, tasks, and solutions in the Library’s project management software, wiki, and document-sharing sites
  • Query data and gather statistics for analysis, reporting, surveys, and evidence-based decision making


Miscellaneous Job Functions — 5%

  • Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional channels following media and branding guidelines
  • Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications and continuing education
  • Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives
  • May be assigned special projects related to the Library as needed

Application instructions:

Applications will be accepted until the position is filled. Qualified applicants should send application materials including employment application to [email protected] and reference “Digital Services Specialist” in the subject line. Applications must include:

  • Cover letter that addresses your interest in and how you meet the minimum requirements of the position.
  • Current resume that includes educational and professional experience.
  • Employment application.


Download ArtCenter Application

For more information: http://www.artcenter.edu/about/employment/digital-services-specialist.html

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This is a one-step application process. Please submit your résumé and a recruiter will review it and contact you if we are interested in your candidacy. A cover letter is not required. If we need a cover letter or writing sample, we will request it from you.