Digital Services Specialist - ArtCenter Library
Location: USA - CA - Pasadena
Reports to: Director, Collections and Systems
Supervises: Student workers
FLSA status: Non-exempt
Salary grade: 7
The ArtCenter College of Design Library seeks a Digital Services Specialist! The Digital Services Specialist is responsible for various digital projects including technical support for online resources; troubleshooting issues with digital content; assisting with integration, migration, and implementation of library software; fulfilling article scanning requests; digitizing and cataloging requests for the institutional digital image repository; tracking workflows, projects and documentation; training, scheduling, and supervising student workers and interns; and gathering, analyzing, and reporting statistics.
Qualifications
- Bachelor’s degree in information science, computer science, art, design, media, or related studies from an accredited college or university
- Strong problem-solving and logic skills and aptitude for troubleshooting issues
- Proficiency with databases, social media, web technology, proxies, standard operating systems and software knowledge necessary to perform technical support tasks
- Experience with user support and possessing an exemplary customer service attitude
- Excellent written and oral communication skills, detail-oriented, highly organized, able to balance priorities, takes initiative, reliable and resourceful
- Collaboration skills with demonstrated success working on teams
- A commitment to diversity, and the ability to establish and maintain effective working relationships
Preferred Qualifications
- Advanced education in information science, computer science, art, design, media, or related studies from an accredited college or university
- Experience with asset management, project management, library services platforms, discovery layers, video and image editing, digital media production, web forms, content management systems, web publishing software, HTML, CSS, and SQL
- Understanding of authentication and proxy-rewrite methods for online resources
- Experience operating scanning equipment and editing digital images and text
- Knowledge of metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0, CCO, Getty Vocabularies, and Library of Congress Authorities
- Understanding of copyright laws and rights management issues in a digital environment
- Cultural literacy and background in art and design history
Essential Functions
- Routinely verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources
- Problem solve and troubleshoot technical issues with hardware, software, and patron access to online content and services
- Open and manage helpdesk tickets with vendors
- Assist with maintaining the WebPAC and website
- Manage admin settings for discovery layer and online resources
- Create and update web forms
- Assist with installation, integration, migration and implementation of library software
Electronic Resources — 20%
- Provide technical support for the Library’s online resources as part of an interdepartmental workflow
- Set up, test, and maintain proxy configurations for trials, databases, and e-journals
- Maintain Online Resources A-Z list
- Provide IP ranges to vendors
User Support and Services — 20%
- Provide patron support for inquiries and access issues for library digital resources
- Provide outreach for digitization services
- Train faculty and TAs to use equipment in the Faculty Technology Studio
- Provide technical assistance for library staff
- Maintain tutorials and troubleshooting guides for users
Digitization — 15%
- Scan articles for e-reserves
- Digitize and catalog images using best practices, cataloging standards, and authority records
- Maintain color management and calibration of equipment according to best-practice protocols
- Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing
- Perform quality control checks of digital images and metadata
- Upload images to the digital image repository
- Back up working files
Project Tracking and Data Analysis — 15%
- Manage tracking of workflows, projects, batches, equipment, and issue resolution
- Document setup specifications, tasks, and solutions in the Library’s project management software, wiki, and document-sharing sites
- Query data and gather statistics for analysis, reporting, surveys, and evidence-based decision making
Miscellaneous Job Functions — 5%
- Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional channels following media and branding guidelines
- Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications and continuing education
- Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives
- May be assigned special projects related to the Library as needed
Application instructions:
Applications will be accepted until the position is filled. Qualified applicants should send application materials including employment application to [email protected] and reference “Digital Services Specialist” in the subject line. Applications must include:
- Cover letter that addresses your interest in and how you meet the minimum requirements of the position.
- Current resume that includes educational and professional experience.
- Employment application.
Download ArtCenter Application
For more information: http://www.artcenter.edu/about/employment/digital-services-specialist.html