Manager for IT Applications & Client Technology - LAC Group

Location: Canada - New Brunswick - Moncton

LAC Group is looking for a Manager for IT Applications & Client Technology for its Moncton, NB office. The Manager is responsible for developing and enhancing infrastructure and applications to support the growth of the business and to promote a highly available and stable computing environment. The Manager will contribute to the overall service delivery, incident/problem management, and support of all of LAC Group’s internal and external computing environments. Reporting to the CEO, this is a hands-on, growth role that requires innovation and communication while working with members of the IT team, third-party vendors and corporate clients to assist in the implementation, management, and support of our critical business applications and systems.

RESPONSIBILITIES

• Manage day-to-day internal IT projects including Google Suite Applications, managing relationships with our 3rd party vendors and ordering computers and phones
• Manage troubleshooting and problem-solving front-end employee and client technology issues while coordinating other IT teams a necessary
• Provide an end-to-end service delivery experience that keeps our users informed and satisfied.
• Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions
• Handle numerous projects/priorities using agile development methodologies and sound development practices to ensure the quality delivery of enterprise solutions
• Interface with business analysts and technical staff and be responsible for delivering complete work products
• Integrate AppExchange products into the overall platform and application architecture
• On-board clients onto our system, this includes basic training and troubleshooting
• Directly manage external teams in QAing the system before releasing product features out to production
• Participate and engage in all team meetings
• Document best practices and operational procedures
• Facilitate continuous improvement across the development and delivery teams
• Develop schedules, shifts, and IT Projects/Initiatives for the team

QUALIFICATIONS

• At least 3+ years of experience in a similar role managing internal or external client technologies including client communication and service deliveries.
• Bachelor’s degree in computer science or other related field
• Must have demonstrable knowledge and practical application of Apex code, Lightning components, Visualforce pages, and Salesforce APIs
• Community Cloud experience
• Experience with Agile Development or Software development lifecycles, requirements, and software documentation and associated Salesforce DevOps technologies/tools such as GitHub, Agile Accelerator, Copado, Salesforce DX etc.
• Additional Salesforce and IT industry certifications are a plus.
• Drive desktop user experience innovation
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Ability to work on multiple tasks independently with minimal supervision and deliver results with aggressive timelines
• Ability to speak and write English fluently, and can produce high quality technical documentation and analysis
• Strong leadership skills and the ability to take initiative, multi-task, and balance a large workload
• ITIL-ITOM/ITSM knowledge and experience
• Data Analytics experience

LAC Group is an Equal Opportunity Employer / Affirmative Action Employer who values diversity in the workplace.