CRM Coordinator - LAC Group

Location: USA - DC - Washington DC

LAC Group is seeking an experienced CRM Coordinator for the Washington, DC office of a prestigious international law firm. The Coordinator is responsible for collecting and maintaining client information in support of firm-wide marketing and client development efforts.  

Responsibilities 

  • Support the firm-wide marketing and client development efforts 
  • Maintain and audit master marketing and event mailing lists and resolve data quality issues
  • Oversee subscription management and email delivery failure processes and complete or route contacts’ requests to update data or preferences
  • Suggest improvements to list quality and highlight opportunities to segment lists
  • Manage data cleanup tasks for mailing list records, monitoring for duplicate contacts, ensuring contacts are properly associated with companies, and merging duplicate contacts
  • Create folders for campaign marketing lists and perform advanced/complex searches to populate lists and to meet campaign-audience criteria
  • Create and share web links to marketing lists and key functions
  • Monitor CRM mailboxes and resolve or rout requests
  • Serve as primary trainer for ARC support and administrative staff with respect to marketing contacts and list management.

Qualifications
  • Bachelor’s degree or equivalent experience  
  • Minimum of two years of CRM experience with LexisNexis InterAction
  • Knowledge of CRM and Data Quality Management concepts
  • Experience with Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Strong Internet research search skills and proficiency with Customer Relationship Software platform LexisNexis  InterAction required
  • Experience with financial databases will also be considered
  • Ability to manipulate data in common formats such as Excel and .CSV files
  • Excellent research skills
  • Excellent oral and written communication skills 
  • Exceptionally detail-oriented with strong analytical and problem-solving skills
  • Able to meet tight deadlines while juggling multiple priorities 
  • Able to define goals and follow through to achieve results
  • Effective working in teams and independently
  • Flexibility to work additional hours, as necessary.

LAC Group is an Equal Opportunity Employer / Affirmative Action Employer who values diversity in the workplace.

Apply

Thank you for submitting your résumé. You're almost done!

You're invited to provide information to assist EEO LAC Group in meeting government reporting requirements and furthering its affirmative action efforts. Providing this information is strictly voluntary and will be kept confidential.

Something Went Wrong
This is a one-step application process. Please submit your résumé and a recruiter will review it and contact you if we are interested in your candidacy. A cover letter is not required. If we need a cover letter or writing sample, we will request it from you.